Legal
Privacy Policy
Effective and last updated: August 10, 2026
Information we collect
We process account and workspace information, project content, Business Profile knowledge sources, customer conversations, booking and CRM records, usage and billing events, and technical logs needed to operate and secure Humainum. When you connect Instagram, we process the professional account identifier, username, access token, direct messages, comments, and publishing actions you authorize through Meta.
How we use information
We use information to provide the features you enable, generate AI responses, deliver messages, publish approved social content, maintain CRM and booking workflows, measure usage, prevent abuse, troubleshoot problems, and comply with legal obligations. We do not sell personal information.
AI processing
Humainum sends only the context required for a requested AI operation to the configured AI provider. AI output may be inaccurate and should be reviewed before important decisions. Workspace controls, usage limits, and human handoff settings determine how automated responses are used.
Connected services
If you connect services such as Instagram, Google, GitHub, Stripe, or an external database, Humainum processes data according to the permissions you grant. Those providers also process information under their own privacy terms. You can disconnect a service from the relevant module settings.
Storage, security and retention
Credentials and integration tokens are encrypted at rest. We use access controls, transport encryption, monitoring, and data minimization safeguards. Project and conversation data is retained while needed to provide the service or for the retention period selected in your settings, then deleted or anonymized unless a longer period is legally required.
Your choices and rights
Depending on your location, you may request access, correction, export, restriction, objection, or deletion of personal information. Workspace owners can remove knowledge sources, conversations, connected accounts, and projects from Humainum. Disconnecting Instagram removes the stored Instagram authorization token and stops future collection.
Data deletion requests
Instagram users may disconnect the account from Social Media Management → Connection. Meta deauthorization and data-deletion callbacks are also handled automatically. For another privacy or deletion request, contact Innoqa LLC through inno.qa and include the Humainum account or workspace concerned.
International processing
Humainum and its service providers may process information in countries other than yours. Where required, we use appropriate contractual and organizational safeguards for international transfers.
Children
Humainum is a business productivity service and is not directed to children. We do not knowingly collect personal information from children below the age required by applicable law.
Changes to this policy
We may update this policy when our services or legal requirements change. The current version and effective date will always be published on this page.
Contact
Innoqa LLC is responsible for Humainum. Privacy and data-protection requests can be submitted through inno.qa. We may need to verify your identity and authority over the relevant account before completing a request.